Check-in/ Check-out
Q1 :   What time is Check-in and Check-out?
 
A :   Check-in time is usually 14: 00 ~ 18: 00. Please inform us if your arrival time is expected to be after 17:00.
(If you arrive at 19:00 or later we may not be able to offer you a dinner.)
Check-out time is basically up to 10:00(Deluxe Suite Room is 11:00). We will be happy to keep your luggage and car for you before your check-in time and after your check-out time.



Q2 :   Can I use a credit card for payment?
 
A :   We accept various kinds of credit cards including VISA and JCB.



Q3 :   What is your cancellation policy?
 
A :   The cancellation fee is applied from 3 days prior to the reserved day.

[Cancellation Policy]
  • If no notice is received of cancellation:100% of the room charge
  • If the reservation is canceled on the intended check-in day: 100% of the room charge
  • If the reservation is canceled the day before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 2 days before the intended check-in day: 80% of the room charge
  • If the reservation is canceled 3 days before the intended check-in day: 50% of the room charge
Please inform us as soon as possible in case of the schedule change.



Q4 :   Can children stay at this hotel?
 
A :   Of course children can stay. We are waiting for your visit by family.




Pickup/ Access
Q1 :   Are there car parks?
 
A :   There are private car parks for our customers. However, the space can accommodate only about 30 cars, so please make sure to clearly inform us if you come by car. Please also let us know if you come earlier as we can take your car for you to a safe car park.



Q2 :   Is there a pickup service?
 
A :   Pickup service is available from the nearest station called Amanohashidate station to the hotel. Please contact us in advance when you know your arrival time.



Q3 :   Does the region around the hotel have a lot of snow?
 
A :   There may be snow cover in a winter season. We recommend our customers to provide snow chain or install winter tires on their car if they come in winter as there may also be snow covers somewhere on the way to the hotel. We cannot precisely predict the weather in the future until it gets closer, so please contact us directly if you have any questions about the weather. Umbrellas and rain boots are also available. But please note that we have only a limited sized and numbers of the boots.




Large public bath/ Onsen



Q1 :   I would like to know the available time for the large public bath and available amenity goods.
 
A :   Hot springs are available from check-in - 23: 30 and 6: 00 - 10: 00.

[Bath Amenities]
We provide; shampoo, hair conditioner, body soap, hand towel, bath towel, hair brush, cotton swab, hair dryer.
◆ Lotion, milky lotion, cleansing cream, body cream, face-wash, shower cap, hair clip (women)
◆ Hair tonic, hair styling liquid, lotion, razor (men)




Room / meal
Q1 :   I would like to know the available room equipment and amenity goods.
 
A :   [General rooms equipment]
Air-Conditioner, bath, toilet (with seat heater and bidet function), LCD TV, refrigerator, safe, telephone, kettle, tea set

[General rooms Amenities]
yukata(summer kimono), samui(summer kimono), towel, bath towel, shampoo, hair conditioner, hair dryer, hand soap, toothbrush, hairbrush, shower cap, shaver, soap, nail clipper, sewing kit

[Deluxe suite rooms equipment]
Air-Conditioner, Observation bath with shower room, Bed room, Japanese style room, toilet (with seat heater and bidet function), LCD TV, DVD player, CD player, PC, refrigerator, coffee maker, mini-bar, safe, telephone, kettle, tea set, yukata(summer kimono), towel, bath towel, shampoo, hair conditioner, hair dryer, hand soap, toothbrush, hairbrush, shower cap, shaver, soap, nail clipper, sewing kit

[Deluxe suite rooms Amenities]
yukata(summer kimono), samui(summer kimono), Bathrobes, towel, bath towel, shampoo, hair conditioner, body soap, hair dryer, hand soap, toothbrush, hairbrush, shower cap, shaver, soap, nail clipper, sewing kit

(Basically bringing soft drinks/ alcohol by your own is not allowed. Please note that you may have to pay a bringing charge if you bring in.)



Q2 :   Are dinner and breakfast taken in a room? What time does a dinner start?
 
A :   Both dinner and breakfast are to be taken at a Stone kiln restaurant,MON. Standard starting time for a dinner is 17:30 - 19:00. Breakfast starts from 7: 30, 8: 00, or 8: 30. We will ask you the time at the time of Check-in. Please let us know in advance if your arrival is expected to be late. If you do not inform us, we may not be able to provide your dinner.



Q3 :   I have an allergy to some ingredients.
 
A :   If you have an allergy to an ingredient please inform us in advance when you make a reservation. We will arrange your meal without allergen as much as possible.



Q4 :   Is there a restaurant where I can have a dinner nearby?
 
A :   Restaurants near the hotel close in the evening. There are a ramen shop and Japanese restaurant where you can have a dinner near the hotel. Please check your plan as we also offer a dinner.




Other concerns
Q1 :   Is the Internet available?
 
A :   Free WiFi (Wireless LAN) is available in the hotel rooms. Please use it freely.



Q2 :   Is there a convenience store near the hotel?
 
A :   There is a convenience store in 5-minutes walking distance from the hotel. Please feel free to ask our staff if you are not sure the way to go.



Q3 :   I would like to know about hotel fee for children.
 
A :   The special rate for kids are applied for those who are elementary school students. Adult rates are applied for those who are junior high school students or older.
Children whose ages are 0 year old over and less than elementary school age are treated as "infant".
We will charge the facility fee of 2,160yen on an infant (Futon, breakfast, and dinner are not included).
Additional 2,160yen is charged for a Futon for an infant, 3,105yen for meals (breakfast, dinner (kid's lunch set)), and 1,080yen for a kid's yukata.



Q4 :   Is the hotel barrier-free?
 
A :   There is no room corresponding to barrier-free. If you can contact us in advance we can prepare the first floor rooms.




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